Shipping Policy

Every ELYRA order is packed with care and sent to your door. Here is what to expect from checkout to delivery.

Where we deliver

ELYRA currently delivers across Pakistan. International shipping is not available at this time.

Shipping charges

A flat shipping charge of PKR 250 applies to every order delivered within Pakistan. The charge is shown at checkout before you pay, so there are no surprises.

Order processing

Orders are prepared and handed to our courier within 1–2 working days of being placed. Orders placed on Sundays or public holidays are processed on the next working day. During busy periods such as sales and festive seasons, processing may take a little longer.

Estimated delivery time

Delivery time is counted from the day your order is dispatched.

Destination	Estimated delivery
Major cities (Karachi, Lahore, Islamabad, Rawalpindi and similar)	2–4 working days
Other cities and towns	3–6 working days
Remote or hard-to-reach areas	5–8 working days

These are estimates, not guarantees. Weather, public holidays, courier volumes and other events outside our control can cause delays.

Tracking your order

Once your parcel is dispatched, we will share tracking details using the email address or phone number you provided at checkout. Please allow some time after dispatch for the courier's tracking to update.

Delivery address and contact number

Please enter a complete address with area, street, house or building number and a nearby landmark if possible.
Use a phone number that is active and reachable, because the courier will call to arrange delivery.
If you spot a mistake after ordering, contact us as soon as possible with your order number. We can only change an address before the order is dispatched.

Missed deliveries

If the courier cannot reach you, they will usually make more than one delivery attempt. A parcel that cannot be delivered is returned to us. In that case we will contact you to arrange re-delivery, which may involve an additional shipping charge.

When your parcel arrives

Please check the outer packaging before accepting the parcel. If it looks damaged, opened or tampered with, tell the courier and contact us right away. We also recommend recording a short unboxing video when you open your order, as it helps us resolve any issue quickly.

Damaged, missing or incorrect items

If your order arrives damaged, incomplete or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. Our Refund Policy explains what happens next.